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CTHMIS Release Notes

New DOH CAN Workflow Modifications

Published On: by jbuckley

Overview of Change

Change will appear on: 09/29/2022

To accommodate an updated CAN workflow process*, we’ve added the ability to handle walk-in clients that were not directly referred from 211 to a scheduled appointment. Additionally, some general data collection changes have been made to collect and record additional data or make data collection simpler.

*Please note, each CAN is in the process of working with partners to identify the CAN hub locations where walk-ins will occur. It will be determined by CAN policy/procedures, which will be finalized and shared after these changes go live in the CTHMIS system. No site will be designated for walk-in CAN enrollment without notice.

Process Referral Workflow Changes/Additions

  1. New CAN Appointment Type Assessment - Added to the Process Referral Workflow to specify if the appointment is a Walk In Client or Referral from 211 for a scheduled appointment.
  2. Coordinated Access Intake Form - Four new questions have been added to the Coordinated Access workflow
    • Prior Zip Code (Numbers Only)
    • Have you ever been under DCF care or resided with a foster family through DCF?
    • Was DCF your legal guardian when you turned 18?
    • Are you currently in DCF extended care?
  3. Current Living Situation (Add New) -This form has been added to both the Process Referral and Complete Referral (Enroll or Divert) Workflows.
  4. HMIS Coordinated Entry Event Summary - This form has been added to both the Process Referral and Complete Referral Workflows.
    • Events that require an Event result but have a “no” are now highlighted red for easier review
  5. When a coordinated entry enrollment occurs, regardless of their path (walk in or 211 referral), a CE event of type of “Problem Solving/Diversion/Rapid Resolution intervention or service” is created
  6. When a walk-in occurs, a “Housing Assistance” service is created automatically
  7. When a walk-in occurs, a “Housing Assistance” referral is created automatically to the CAN they are attending.
DCF Youth Questions
DCF Youth Questions

Zip Code
Zip Code
Appointment Type
Appointment Type

Impact & Necessary Actions

Be sure to Attend the DOH CAN workflow webinars below or review the attached slides and recorded session

  • September 27th: New DOH CAN Workflow Modifications Webinar
    (Afternoon 1:00 pm - 2:00 pm) - users will only need to attend 1 training.
  • September 28th: New DOH CAN Workflow Modifications Webinar
    (Morning 10:00 am - 12:00 pm) - users will only need to attend 1 training.

Additional Documentation

Path to View

Client Management > Process Referral

CT HMIS Roles Affected

  • Coordinated Access - Network