CTHMIS News

CT HMIS SERVICE RESTORED - 1/8/2020 12:24PM - Resume Data Entry. Please Read Full Post

Published On: by jbuckley

UPDATE 7: 1/8/2020 12:24PM -

IMPORTANT INFORMATION:

A full restore of data from backups was required to restore access to the system. The data in CT HMIS will be current as of Saturday, 1/4/2020 6AM. Any data entered after that date/time but before loss of access to the system is no longer available and will require re-entry into the system. Please note, system speed may be sluggish as forms and workflows are re-generated on first use.

Connecticut Coalition to End Homelessness (CCEH) is currently experiencing issues with Email and file access

CCEH Staff are currently unable to access files/email at this time. Restoration of email access is expected by 1PM and files access 1-2 hrs after that. Staff are still available by phone at their appropriate extensions.

Thank you for your patience during this process. - The Nutmeg Consulting Team

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UPDATE 6: 1/7/2020 10 AM -

The CT HMIS database is projected to go-live by mid-day today (1/8), a “Service Restored” confirmation email confirming system availability will be sent out as soon as final testing is complete. Normal data entry may resume once that confirmation email is sent. You may also check CTHMIS.com for the confirmation.

UPDATE 5: 1/7/2020 3:45 PM -

Nutmeg IT staff continue to work on the issue affecting CTHMIS and significant progress is being made but a final ETA is not yet available.
We will send an update at 10 AM tomorrow (1/8) with the latest information.

UPDATE 4: 1/7/2020 10:00 AM -

Nutmeg IT staff continue to work on the issue affecting CTHMIS, an update on progress/ETA will be provided this afternoon.

UPDATE 3: 1/6/2020 6:30 PM -

Nutmeg IT staff continue to work on the issue affecting CTHMIS, but we will not finish today (Monday 1/6) as projected. We will provide an update tomorrow at 10AM with an updated ETA.

UPDATE 2: 1/6/2020 10:00 AM -

Nutmeg IT staff continues to work on the issue affecting CTHMIS. We’re looking at a tentative restoration of CT HMIS in the range of 6-7 PM tonight, Monday 1/6.

UPDATE 1: 1/5/2020 7:44 PM - Nutmeg IT staff continue to work on the issue affecting CT HMIS access. An update will be provided at 10 AM on 1/6 to keep our users informed of progress.

Attention HMIS Users:

The CT HMIS database is currently down, we are evaluating the issue and will update user as we have more information.

- The Nutmeg Consulting Team

Update 1: 1/5/2020 7:44PM - Nutmeg IT staff continue to work on the issue affecting CT HMIS access. An update will be provided at 10 AM on 1/6 to keep our users informed of progress.

The CT HMIS database is currently down, we are evaluating the issue and will update users as we have more information.