CT HMIS Support and Information
CT HMIS: ServicePoint ART is Now Up To Date, Data is Current - 5/09/2013
The ART Reporting system is now up to date and the data is current and will reflect all additions and/or changes you have made as of 5/08/2013. We thank you for your patience while we worked with Bowman to resolve this matter.
CT HMIS: ServicePoint ART Out of Date - 5/06/2013
All – The ART Reporting system rebuild failed and the data is currently out of date. Any changes that you’ve made after 05/03/2013 will not currently be reflected in any ART reports. (This includes ServicePoint Password resets.) We have notified Bowman who is working to resolve the issue. We will send notice once it is current.
*Please note that you can still run reports, it will just not reflect any updates that you made after 05/03/2013.
We thank you for your patience while we work with Bowman to resolve this issue.
Tech Topic: Does Email Phishing Reel You in? By Dee Iglesias
In an age where e-mail reigns as the major form of communication, people are finding more creative ways to obtain your personal information. Technology evolves and so do the minds of those scheming email attacks. This is why many of us get hooked by “phishing” emails.
Webopedia defines Phishing as “the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s information.”
Updating Income & Non-Cash Benefits Correctly in ServicePoint (TH & PSH Programs)
When a consumer has a change in their Monthly Income or Non-Cash Benefits, there is only one way to update that information in ServicePoint accurately. This of course depends on your program type. For ALL PSH and TH programs, you must make all updates using the Assessments tab in ServicePoint. After locating the Annual/End of Year assessments, you’ll of course need to backdate the Assessment Date to the date of the change.
For Monthly Income Updates:
The “Total Monthly Income” field must be updated to reflect the new income total. “Income received from any source in past 30 days” must be answered correctly: either “Yes”, or “No.” Because this is an update to a previous source of income (including No Financial Resources), you must enter an End Date for the income source that is no longer current. You do this by clicking the pencil next to that income source. You should never delete an income when it is no longer being received.
After entering the End Date, you’ll click Save and Add Another. When the blank “Monthly Income” screen appears, you can then enter the source and amount of the consumer’s current Source of Income. Clicking Save and Exit will update the Annual assessment and indicate a successful update to the client’s record.
DSS Rapid Rehousing Report now available
Agencies participating in the DSS Rapid Rehousing (RRH) program now have access to the “DSS Rapid Rehousing” report available in the Advanced Reporting Tool (ART). You can locate this folder by launching ART and following the steps below.
1. Click the “+” sign next to “Public Folders”
2. Click the “+” sign next to “connecticut_live_folder”
3. Click the “+” sign next to “(E) Funder Reports”
4. Click the “+” sign next to “DSS Rapid Rehousing”
5. Click the report titled “DSS – Rapid Rehousing – ver2013XXXX”
This report provides Grant to Date and Quarterly numbers for your grant and should be run on a regular (weekly or monthly) basis depending on your client volume. This report is considered BETA (still in testing) and we advise that you carefully review and confirm your numbers and contact the CT HMIS Helpdesk if you have questions or problems.
As a reminder, you can view all DSS RRH related forms, guides, videos and other related categories at http://www.cthmis.com/information/info_detail/category/dss_rapid_rehousing/
- Tech Topic: Does Email Phishing Reel You in? By Dee Iglesias
- Updating Income & Non-Cash Benefits Correctly in ServicePoint (TH & PSH Programs)
- DSS Rapid Rehousing Report now available
- ESG Scores by CoC for November, December, January and February
- UDE Scores by CoC for November, December, January and February
- PATH returns to HMIS, now with DDaP export support
- Five Food Pantries now on HMIS!
- CT HMIS: ServicePoint ART CURRENT - 4/1/2013